Refund policy

🍭 BundleLand Return & Refund Policy 🍭

At BundleLand, we take pride in providing our sweet tooth girlies with high-quality raw hair. Each order is carefully inspected before being packaged and shipped. Please review our return and refund policy before placing your order.

ALL SALES ARE FINAL

Due to the nature and hygiene of our hair products, all sales are final once the hair has been opened, untied, installed, washed, colored, bleached, cut, combed, brushed, or otherwise altered.

Returns & Exchanges

We understand that sometimes things happen! If you receive the wrong item, incorrect length or texture, or a product that appears defective upon arrival, please contact BundleLand within 3 days of delivery.

To be eligible for a return or exchange:

• Hair must be unused, unworn, unwashed, uncolored, uncut, and unaltered.
• Bundles must remain in their original packaging with all ties/bands intact.
• You must provide your order number and clear photos/videos showing the issue.
• The hair must be approved for return before it is shipped back.

Please do not install or alter the hair if you believe there is an issue. Once the hair has been installed, washed, colored, bleached, cut, or altered, we cannot accept a return or exchange.

Refunds

Approved refunds will be issued to the original payment method after the returned hair has been received and inspected.

Original shipping costs are non-refundable unless the mistake was made by BundleLand.

Please allow 5–10 business days after your refund is processed for it to appear, depending on your bank or payment provider.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing your order. Once an order has entered processing or has been shipped, it cannot be canceled or changed.

Lost, Stolen & Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. BundleLand is not responsible for packages delivered to an incorrectly entered address.

If your tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier to begin a claim or investigation.

Chargebacks

If you experience an issue with your order, please contact BundleLand first so we have the opportunity to resolve the matter.

Fraudulent chargebacks or payment disputes may be challenged using applicable order records, tracking information, delivery confirmation, and customer communication.

🍬 By completing your purchase with BundleLand, you acknowledge that you have read and agreed to our Return & Refund Policy.

BundleLand — Where Luxury Meets Sweet Confidence! 💕🍭